{
  "shipping": {
    "title": "Shipping Policy",
    "summary": "Tracked standard delivery across Ireland is free on orders of {{ site.currencySymbol }}{{ site.delivery.freeThreshold }} or more and otherwise {{ site.currencySymbol }}{{ site.delivery.fee }}. Orders are handled in 24 to 48 hours; standard delivery then takes 5 to 7 days.",
    "content": "Shipping Last updated 25 September 2026. This policy is reviewed periodically; if anything here is unclear, ask us before you order. Where we deliver We deliver all over Ireland, including Dublin, Cork, Limerick, Galway, Waterford, Kilkenny, Sligo, Drogheda, Dundalk, Wexford, Tralee, Ennis, Navan, Carlow, Athlone, Letterkenny, Mullingar, Naas, Bray, and Portlaoise. What delivery costs Delivery is free on orders of €100 or more. Below that, a flat €25 delivery charge applies. The charge is shown in your basket before you pay, and no tax is added at the checkout. How long it takes Orders are handled and packed within 24 to 48 hours. Delivery then takes 5 to 7 days. Allow about a week from placing your order to it arriving. Tracking Every order is sent tracked. You will receive an email with a tracking number once your order has actually shipped, which is normally 24 to 48 hours after you order. We do not receive a tracking code before the parcel is collected, so there is nothing to send you before then. Once you have your tracking number you can follow the parcel on our track your parcel page. Separate parcels For practical reasons, items in the same order may be sent in more than one parcel and may arrive on different days. If you have received part of an order and are unsure about the rest, email us and we will check it for you. Questions before you order If you need an order by a particular date, email us at theteam@customersupport.care before you buy and we will tell you honestly whether it is achievable.",
    "url": "https://towels.irish/shipping/"
  },
  "returns": {
    "title": "Returns Policy",
    "summary": "An order may be cancelled free of charge before it ships. Change-of-mind returns are accepted within 15 days of purchase and the customer pays the return postage; Irish and EU law also give 14 days from delivery to cancel an online purchase, and the customer can use whichever window is longer. Damaged, faulty and incorrect items are put right and returned at our cost. Rights under the Consumer Rights Act 2022 are not affected.",
    "content": "Refunds & Returns Last updated 25 September 2026. This policy is reviewed periodically; if anything here is unclear, ask us before you order. If you are not happy with what you bought, we would rather sort it out than leave it. Email theteam@customersupport.care with your order number and we will answer, usually within 24 hours. Cancelling before your order ships You can cancel an order at any point before it ships, and there is no charge for cancelling. Most orders ship within 24 hours of being placed, so if you need to change or cancel one, contact us within 12 hours and we will have the best chance of catching it. Once an order has shipped, the options below apply. Your 14 day right to cancel under Irish law Because you are buying online, Irish and EU law give you 14 days from the day your order is delivered to cancel it without giving any reason. This comes from the Consumer Rights Act 2022, which gives effect to the EU Consumer Rights Directive. To use it, email us within those 14 days saying you want to cancel; you do not need to use any particular form. You then have 14 days to send the goods back. We refund what you paid, including the standard delivery charge, within 14 days of hearing from you, and we can wait until the goods are back with us (or you show us proof you have sent them) before paying. You pay the cost of sending the goods back. Please look after the items while they are with you: if something comes back used beyond what you would need to look at it in a shop, we may reduce the refund to reflect that. Our own 15 day returns policy On top of that right, our own policy accepts change-of-mind returns within 15 days of purchase for an exchange or a refund. The two run side by side and you can use whichever gives you longer. Because the legal right is counted from delivery and ours from purchase, the legal right is usually the longer one. To be eligible under our policy: the product was purchased from this website within the last 15 days it is in its original packaging you have the receipt, order confirmation or other proof of purchase from this site Whether you found a better price, changed your mind, it does not suit, you no longer need it or you ordered the wrong item, you pay the cost of shipping it back using a tracked service, and we refund the price of the goods once it reaches us. We charge nothing else for a return. Please send us the tracking details when you post it. We cannot accept returns of items bought from a third-party retailer. If you are unsure which size or which set suits you, email us first. It is a short conversation and it is a great deal cheaper than posting something back. Damaged, faulty, incorrect, or never arrived These are different, and you pay nothing. If your item arrives damaged or with parts missing, turns out to be faulty, is not what you ordered, or never arrives at all, tell us as soon as you notice. We cover the return postage and put it right: a repair, a replacement or a refund. A photograph of the item and the packaging helps us take it up with the courier, but it is not a condition of your rights. How a refund is paid We aim to process a refund within 24 to 48 hours of your returned item reaching us, and never later than the law allows. The money goes back to the card or PayPal account you paid with. If you would rather hold it as credit against a future order, say so and we will do that instead. Payment providers usually take a few further working days to show the money on your statement. Nothing here is made to order Every product we sell is a stock item. The towels, the bath sheets, the robes, the hair turbans and the towel warmer are all supplied as manufactured. Nothing is cut, built or configured to your measurements, so no part of our range is excluded from the rights on this page. Your other rights Goods you buy from us must be of merchantable quality, fit for their purpose and as described. If something is not, you are entitled to a remedy under the Consumer Rights Act 2022, and those rights last well beyond the windows above. Nothing on this page limits them. If you are not satisfied with how we handle something, you can also get independent information from the Competition and Consumer Protection Commission at ccpc.ie . Questions Email theteam@customersupport.care and we will help.",
    "url": "https://towels.irish/refunds-and-returns/"
  },
  "privacy": {
    "title": "Privacy Policy",
    "summary": "How Towel Company Ireland collects, uses, shares and protects your personal data, including cookies and analytics.",
    "content": "Privacy Policy Last updated 25 September 2026. This policy is reviewed periodically; if anything here is unclear, ask us before you order. This Privacy Policy explains how Towel Company Ireland (a division of Caruso Consulting Co Ltd, \"we\", \"us\" or \"our\") collects, uses, shares and protects your personal information when you visit towels.irish or buy from us. We handle your data under the EU General Data Protection Regulation (GDPR) and the Data Protection Acts 1988 to 2018. If you have any questions about this policy or your data, contact us any time at theteam@customersupport.care or call +66 98 391 3877 . Information we collect We only collect the data we need to run our store and serve you well. This may include: Information you give us : your name, delivery and billing address, email address and phone number when you place an order, fill in a form or contact support. Payment information : handled by our payment processors, Stripe and PayPal. We do not see or store full card numbers. Information collected automatically : such as your IP address, browser and device type, pages viewed and referring site, gathered through cookies and similar technologies where you allow them. Why we use it, and on what basis To take, deliver and support your order, and to send order and delivery emails: this is needed to perform our contract with you. To meet our legal, accounting and tax obligations: a legal obligation. To keep the store secure and prevent fraud, and to understand how the site is used so we can improve it: our legitimate interests. To send marketing emails, and to set analytics and advertising cookies: only with your consent, which you can withdraw at any time. Cookies, analytics and advertising We use Google Analytics, and may use Google advertising tags, through Google Consent Mode. For visitors in Ireland and the rest of the EU the default is that no analytics or advertising cookies are written until you accept them in our cookie banner. Our Cookie Policy explains this in more detail, and you can change your choice at any time from the \"Cookie settings\" link in the footer. Who we share it with We share data only as needed to run the store: with our payment processors, the couriers who deliver your order, our email and website hosting providers, and the analytics provider named above. They may only use it to provide their service to us. Some of these providers are based outside the European Economic Area; where data is transferred, it is protected by the safeguards the GDPR requires, such as the European Commission's standard contractual clauses. We do not sell your personal data. We may also disclose information where the law requires it. How long we keep it We keep personal data only as long as necessary for the purposes above, including the period we must keep order and accounting records by law. When data is no longer needed, we securely delete or anonymise it. Your rights Under the GDPR you have the right to: Access the personal data we hold about you. Have inaccurate data corrected. Have your data deleted where there is no reason for us to keep it. Object to or restrict certain processing, including direct marketing. Receive a copy of your data in a portable format. Withdraw your consent at any time where we rely on it. To use any of these rights, email us at theteam@customersupport.care . We will respond without undue delay and within one month. If you are unhappy with how we have handled your data, contact us first and we will try to put it right. You also have the right to complain to the Data Protection Commission, Ireland's data protection regulator, at dataprotection.ie , or to the regulator in the EU country where you live or work. Security We use appropriate technical and organisational measures to protect your data, including encrypted connections during checkout. No method of transmission over the internet is completely secure, but we work hard to safeguard your information. Children Our store is intended for adults. We do not knowingly collect personal data from children under 16. If you believe a child has given us data, please contact us so we can remove it. Changes to this policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised \"last updated\" date. Contact us Towel Company Ireland, a division of Caruso Consulting Co Ltd Administration, Ireland: Charlemont Exchange, Charlemont St, Saint Kevin's, Dublin, D02 VN88, Ireland Email: theteam@customersupport.care International call centre: +66 98 391 3877",
    "url": "https://towels.irish/privacy-policy/"
  },
  "terms": {
    "title": "Terms & Conditions",
    "summary": "The terms that apply when you use the website and buy from Towel Company Ireland.",
    "content": "Terms & Conditions Last updated 25 September 2026. This policy is reviewed periodically; if anything here is unclear, ask us before you order. These Terms & Conditions govern your use of towels.irish and any purchase you make from Towel Company Ireland (a division of Caruso Consulting Co Ltd, \"we\", \"us\" or \"our\"). By using our website or placing an order, you agree to these terms. Please read them carefully. Use of the website You may use our website for lawful purposes only, and you confirm you are 18 or over, or are using it with a parent or guardian. You agree that you will not: Use the site in any way that breaches applicable laws or regulations. Attempt to gain unauthorised access to our systems, or interfere with the site's operation or security. Copy, reproduce or redistribute our content (text, images, branding and design) for commercial use without our written permission. Submit false information or impersonate any person or entity. All content on this website, including the Towel Company Ireland name, logo, product imagery and copy, is our property or that of our licensors and is protected by intellectual property laws. Products and descriptions We take care to describe our products accurately, including materials and dimensions. Product photos are for illustration; colours can look different on different screens, and towel sizes can vary slightly between batches and after washing. Where a listing does not state something, such as a certification or a technical figure, we do not claim it. Pricing All prices are shown in euro. No VAT or other tax is added at the checkout, so the price shown is the price you pay, plus any delivery charge shown in your basket before you pay. We make every effort to ensure prices are correct at the time of publishing. If we discover an error in the price of an order you have placed, we will contact you to confirm whether you wish to proceed at the correct price before dispatching, and you can cancel at no cost. Orders Placing an order is an offer to buy. A contract is formed once we confirm and dispatch your order. We may refuse or cancel an order, for example where stock is unavailable or where we suspect fraud. If we cancel an order you have paid for, we refund you in full. You are responsible for giving us accurate delivery and contact details. We are not responsible for delays or failed deliveries caused by incorrect information. Payment and security Payment is taken at checkout by card through Stripe, or through PayPal. We do not see or store your full card details. Your order is processed once payment is authorised. Delivery, returns and cancellations Delivery times and charges, and the full return and refund conditions, are set out on our Shipping and Refunds & Returns pages, which form part of these terms. As a consumer buying online you have 14 days from delivery to cancel your order under Irish and EU law, as explained on the refunds page. Our responsibility to you Goods we sell must be of merchantable quality, fit for their purpose and as described, and if they are not you are entitled to a remedy under the Consumer Rights Act 2022. Nothing in these terms limits those rights or any other right you have as a consumer that cannot be limited by contract. Subject to that, we are not responsible for losses that were not foreseeable when the contract was made, for losses caused by events outside our reasonable control, or for business losses (the website and our products are for personal use). We do not exclude or limit our liability for death or personal injury caused by our negligence, or for fraud. We try to keep the website available and accurate, but we cannot promise that it will always be available or free of errors. Governing law These terms are governed by the law of Ireland, and the Irish courts have jurisdiction. If you live in another EU country, you also keep the protection of the mandatory consumer law of the country where you live, and you can bring a claim in your local courts. Changes to these terms We may update these terms from time to time. The version published on this page when you place an order is the version that applies to that order. Questions about these terms? Email theteam@customersupport.care or call +66 98 391 3877 , our team is happy to help. Contact us Towel Company Ireland, a division of Caruso Consulting Co Ltd Administration, Ireland: Charlemont Exchange, Charlemont St, Saint Kevin's, Dublin, D02 VN88, Ireland Email: theteam@customersupport.care International call centre: +66 98 391 3877",
    "url": "https://towels.irish/terms-and-conditions/"
  }
}